Understanding our report
We believe it’s important to be transparent about how we’re performing, so we’ve included icons throughout the report so that you can see how we’re getting on in comparison to last year.
We also compare ourselves to other, similar sized housing providers in London. Look out for the ‘TOP’, ‘MIDDLE’ or ‘BOTTOM’ icons to see how we compare.
VALUE FOR MONEY
We’re always looking for ways to balance quality and cost so that we can deliver more value for money and the best possible services. When you see the ‘Value for Money’ symbol, this means we’ve tried something new, used savings to invest in services, or have delivered an existing service for less.
And, we’re thinking about our carbon footprint along the way. When you see this symbol, it means we’ve taken steps to make our services more sustainable.
Finally, we want to share our highlights from the year with you. Look out for this symbol to see what we’re most proud of.