01
We used our Business Continuity Plan to respond to the challenges of the pandemic, supporting staff, our Board and involved residents to adapt and operate remotely.
Packing Summer Fun 2020 activity packs for families to enjoy at home.
02
Plans are underway to transfer 1,500 homes in Grove Park to Phoenix, increasing the number of homes we own and manage by 20%.
Family moving into their new home at Springbank Court.
03
We transitioned our Contact Centre to home working, leading to improved performance compared to our out of hours service and our performance in 2019-20.
Phoenix Contact Centre pre-pandemic.
04
Resident satisfaction levels increased to 85% for tenants and 71% for leaseholders.
Phoenix resident, Frances Raphael, receives device through our Connected Together programme.
05
We retained our Investors in People Gold accreditation, for a second time, following a re-assessment in May 2020.
Our Financial Wellbeing Team.
06
We completed reviews of our Development Strategy, Sustainability Strategy, ICT Strategy and repairs service.
Phoenix Repairs Service Operative, Carlton Whyte.
