What are you most proud of in our community?
“We're proud to live and work in Downham and we’re proud that Phoenix still ran a service even at the height of the pandemic, when lots of companies stopped. Volunteering to help our older and vulnerable residents was an easy decision to make – we wanted to help, and we’re proud of what the Phoenix Repairs Service was able to do.”
Denis and Paul Blyde, Phoenix Repairs Service
Paul and Denis Blyde, father and son members of our in-house repairs service, have had a busy lockdown. Since March 2020, both have been working on emergency and essential repairs, as well as volunteering in their spare time. That makes them two of 13 members of our Phoenix Repairs Service who have been using their vans to deliver food parcels and groceries to those in need during the lockdown.
Denis has also welcomed a new addition to his household, becoming a father again. Congratulations to the Blydes – and thank you.
A home to be proud of
Carried out 21,943 day-to-day repairs
91% of residents said they were satisfied with their last repair
Took an average of 7.85 days to complete a day-to-day repair after receiving the initial report
Carried out 95% of day-to-day repairs on the first visit
Carried out 96% of day-to-day repairs within timescale
Keeping our promise
Kept 99% of appointments
Invested £167,000,000 in major works and improvements since 2007
Carried out major works to 201 homes
78 new homes being built at the end of the year
Finished 5 new homes
Bought and fixed up 11 properties to replace 10 lost through Right to Buy or Right to Acquire
A neighbourhood to call your own
Everyone should be proud of the place they call home. Our team is committed to keeping blocks clean and safe and our estates the same.
We’ve also embarked on an ambitious planting programme to help make our community greener and more attractive, while also creating wildflower meadows not only to improve ecodiversity but to save costs in cutting the grass.
Caretaking and Estate Services
96% of inspections of internal blocks met our standard
95% of inspections of external blocks met our standard
100% of open space inspections met our standard
Planted 319 trees
Seeded 20 wildflower beds
Planted 70 metres of hedges
Collected 622 tonnes of fly-tipping, costing us over £90,000
Began issuing fixed penalty notices to fly-tippers
Resolved 100 cases of abandoned vehicles