What are you most proud of in our community?

"We’re proud of the relationships our teams have built with residents. Our caretaking and environmental work continued throughout the lockdown and lots of residents appreciated that – it really did feel like we were in it together and we were all looking out for one another. Lockdown was a lonely time for many of us and seeing a friendly face on the estate made a real difference for some residents – we received lots of thank you notes. They were very pleased to see us.”

Diane Vicarage, Senior Caretaker and Mick Stokes, Estates Services Manager

A community where you feel safe and secure

Your safety is our priority. Throughout the coronavirus pandemic, we’ve been carrying out essential safety checks: weekly fire checks in blocks and our annual gas safety checks. It’s so important you let us into your home when necessary to carry out this work: to keep you safe, to keep your family and friends safe, and to keep your neighbours safe.

We’re also committed to tackling antisocial behaviour. While lockdown has brought many challenges and frustrations, antisocial behaviour is never OK. It’s unacceptable and we know how important it is to tackle it effectively. We are always working to improve how we respond to and resolve antisocial behaviour reports.

Safety in your home and neighbourhood

Gas Safety

99.9% of homes had a valid gas safety certificate

Fire safety

• 100% of blocks had a fire risk assessment • 100% of weekly fire safety checks completed

Electrical report

97% of homes and 100% of our blocks had an up-to-date electrical condition report

Water assessment

100% of blocks had a valid water risk assessment

Asbestos survey

100% of homes and blocks had an asbestos management survey

Decent homes

100% of homes met the Decent Homes standard

Dealing with antisocial behaviour

New cases

158 new cases were reported, 54 more than last year


1 household was evicted for antisocial behaviour


134 cases of antisocial behaviour were closed (11 more than last year)


98% of closed cases were resolved


48% of initial interviews were completed on time


58% of residents said they were satisfied with how their antisocial behaviour complaint has handled


How we compare




Our performance compared to last year




Value for money and Achievements

Value for Money


Phoenix Community Housing, The Green Man, 355 Bromley Road, London SE6 2RP.

Phoenix Community Housing Association (Bellingham and Downham Limited) is a Community Benefit Society (number 30057R). VAT number 162 4926 03. Regulator of Social Housing registration no. L4505.