What are you most proud of in our community?
"Our community has shown real resilience, and I’m proud of that. People have been understanding of the situation and I’ve felt a sense of togetherness between residents and staff. We’ve had to work differently since the lockdown began but have worked incredibly hard to ensure we still deliver an efficient and effective service.”
Martin Stanislaus, Housing Manager
Martin was born and raised in Catford and has worked for Phoenix since we were created in 2007 in our housing team. The team’s priority as lockdown started was to keep contact with residents and to maintain key housing services. Phoenix contacted over 1,700 older and vulnerable residents in the early stages of lockdown and have offered key services throughout the period.
Martin’s also proud of his colleagues and team – “lots of people really went above and beyond, volunteering to deliver meals and other essential items to residents who we knew needed help.”
Setting rents and charges
The money you pay through rent and service charges helps us provide our services to you. That money goes into paying for our grounds maintenance and caretaking, repairs and major works to make sure your home is safe and comfortable, and for addressing tenancy and lease issues.
We’re committed to delivering you value for money. We’re also proud that our cost-per-home has decreased over the years as we’ve completed investments of more than one hundred million pounds and can invest savings into our community and building new homes.
Collected £687,402 in day-to-day service charges (or 100.08%)
Collected £385,500 in major works service charges
Collected 99.32% of rent
We did not collect 0.24% of rent because of empty homes
Current arrears increased by £194,000
Former tenant arrears decreased by £16,700
The average Phoenix rent across social rented properties is £101.66 a week, among the lowest in Lewisham
In February we gave notice that we were increasing our rents as set out in our Rent Standard. This is the first time we have increased them for four years.
Separately, Thames Water asked us to stop collecting the water charge on their behalf – meaning residents would need to pay Thames Water directly. We offer – and continue to offer – advice and support to residents to help them with this change.
The impact of welfare reforms on residents: by the end of March 2020…
681 households were claiming Universal Credit (up from 392 in the previous year)
264 households were affected by the Bedroom Tax
15 households were affected by the benefit cap
…and how we’re helping
Benefits and grants
Helped 301 residents claim £624,000 in additional benefits and grants.